Returns & Refunds Policy

At WatchHouse, we take pride in the quality of our artisanal food products; however, due to the perishable nature of our goods, we can only accept returns on non-perishable items or products that arrived damaged. If you are unsatisfied with your order, please contact our support team within 14 days of delivery for a resolution.

1

Contact Support

Email our customer service team with your order number and a brief explanation of the issue to initiate your return request.

2

Provide Documentation

For items damaged during transit, please attach clear photographs of the packaging and the product for our quality assurance review.

3

Pack Your Return

Ensure non-perishable items are unopened and in their original packaging before placing them securely in a shipping box.

4

Receive Your Refund

Once your return is received and inspected, we will process a refund to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing